Returns & RMA

[ Start a return ]

UNOPENED.
WITHIN
15 DAYS.

Unopened items within 15 days of delivery per tracking, processed as store credit. Questions first? Write to [email protected] — include your order number.

FormatRMA-YYMM-NNNIssued by email the moment a request is approved

SettlementStore credit onlyIssued when the return passes bench inspection

Review1 business dayEvery status change emails you automatically

[ 01 ]START A RETURN

ORDER NUMBER REQUIRED EMAIL ON THE ORDER REQUIRED

WHY ARE YOU RETURNING IT? REQUIRED

Every status change emails you — keep the RMA number from the confirmation.

[ 02 ]CHECK REQUEST STATUS

ORDER NUMBER REQUIRED EMAIL ON THE ORDER REQUIRED

Quick look-up — status changes also email you.

[ 01 ]

Requested

Submit the form with your order number. Every request is reviewed within one business day.

[ 02 ]

Approved

You get the ship-to address and your RMA number by email. Write the number on the box.

[ 03 ]

Received

The return reaches the bench — seal and batch code checked against your order record.

[ 04 ]

Resolved

Store credit issued to your account, or a denial with the reason and how to appeal.

Form 01Store credit only · [email protected]